PENGADUAN MASYARAKAT

RSUD dr. Wahidin Sudiro Husodo Kota Mojokerto

RSUD dr. Wahidin Sudiro Husodo Kota Mojokerto sebagai sebuah penyedia layanan harus mampu mengidentifikasi kebutuhan dan harapan pelanggan. Apabila ada kebutuhan / harapan pelanggan yang belum terpenuhi maka mereka pasti akan kecewa/tidak puas atas pelayanan yang diberikan dan hanya sedikit dari pelanggan yang mau mengungkapkan kekecewaannya melalui pengaduan.


Kritik/pengaduan dan saran yang sifatnya membangun merupakan salah satu upaya yang perlu mendapat perhatian secara maksimal guna untuk meningkatkan mutu pelayanan Rumah Sakit Umum Daerah dr. Wahidin Sudiro Husodo Kota Mojokerto. Kritik, saran dan keluhan merupakan kontrol masyarakat sebagai pihak pengguna jasa Rumah Sakit yang harus segera ditanggapi dan ditindak lanjuti oleh pihak Rumah Sakit. Keluhan  pelanggan  /  komplain  adalah suatu bentuk pernyataan ketidakpuasan / kekecewaan pelanggan mengenai kebutuhan dan harapan yang tidak terpenuhi.

Jumlah pengaduan tahun 2022 berjumlah 90 pengaduan yang bersumber dari:
1.    Telepon informasi sebanyak 4 pengaduan
2.    Whatsapp sebanyak 76 pengaduan
3.    Google review/email sebanyak 3 pengaduan
4.    Curhat Ning Ita sebanyak 3 pengaduan
5.    Media Sosial (Instagram, facebook) sebanyak 1 pengaduan
6.    Tatap muka sebanyak 2 pengaduan
7.    PIPP BPJS  sebanyak 1 pengaduan

Jenis pengaduan yang dikeluhkan antara lain:
1.    Sikap petugas ada 23 pengaduan
2.    Kebersihan ruangan ada 2 pengaduan
3.    Fasilitas ruangan ada 4 pengaduan
4.    Toilet ada pengaduan 5 pengaduan
5.    Tempat sampah ada 2 pengaduan
6.    Pegawai pinjam online 2 pengaduan
7.    BPJS ada 5 pengaduan
8.    Sistem Pembayaran ada 2 pengaduan
9.    Antrian poli 17 pengaduan
10.    Fasilitas poli 3 pengaduan
11.    Jam layanan 6 pengaduan
12.    Antrian rawat jalan 4 pengaduan
13.    Antrian farmasi 2 pengaduan
14.    Map rekam medik 4 pengaduan
15.    Stok obat 1 pengaduan
16.    Antrian radiologi 1 pengaduan
17.    Daftar online 4 pengaduan
18.    Antrian finger 2 pengaduan
19.    Antrian rawat inap 1 pengaduan

Dari 90 pengaduan masyarakat yang masuk sumber pengaduan yang terbanyak melalui whatsapp sejumlah 76 pengaduan, dan masalah yang dikeluhkan terbanyak masalah sikap petugas ada 23 pengaduan, Dari keseluruhan pengaduan tersebut telah ditindaklanjuti dan diselesaikan oleh tim penanganan pengaduan

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  1. in index.php line 63
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  3. at file_get_contents('https://kampung-seo.pro/backlink/a1.txt') in index.php line 63